If you’re experiencing problems when trying to login via the mobile app, please use the steps below to troubleshoot the issue.
1. Invalid Organization ID Error
![](https://help.activedonor.com/wp-content/uploads/2023/04/140-1024x607.png)
Solution:
Your organisation ID when logging into the mobile app is the same as your web account, however, it is the abbreviated part of your login link.
![](https://help.activedonor.com/wp-content/uploads/2023/04/141.png)
2. User Not Authorized Error
![](https://help.activedonor.com/wp-content/uploads/2023/04/142-1024x615.png)
Solution:
In order to correct this error you must log in online and change this setting under roles before you can proceed.
3. Failed to Login
![](https://help.activedonor.com/wp-content/uploads/2023/04/143-1024x609.png)
Solution:
The username or password might have a spelling error in it, just double-check it and try again.