Capture form vs "request information" link — which one do I send?

In short: Send the Donor Capture Form link to brand-new donors who aren't in your system yet — it's a single public link, and their entries arrive as submissions to review. Use Request Information for an existing donor — it's a personal per-donor link you email or WhatsApp so they can check and correct their own details.

Which one to use

Use the Donor Capture Form when…	Use Request Information when…
The person is not yet a donor in ActiveDonor.	The donor already exists in your system.
You want one public link to share widely (website, social, QR).	You want a personal link for one specific donor.
You want people to add themselves.	You want a donor to update their existing details.

Both send the donor a no-login form, and both hold the result for you to review before anything changes.

Sending the public capture form (new donors)

1. Open Settings → Donors → Forms.
2. Tick Enable New Donor Capture Form? and click Save.
3. Use Copy to copy the public link (in the form https://{your-charity}.ad.org.za/d) and share it. Submissions land on the Donor Responses page for you to save.

Sending a request to an existing donor

1. Open the donor's profile.
2. Click Manage, then Request Info.
3. Send the personal link by Copy, Open, WhatsApp or E-mail. The link is valid for 7 days.

📌 Note: The capture form is one shared public link; the Request Information link is unique to each donor and pre-fills their current details.

Related

• Requesting updated information from a donor