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How can donors download their own receipts and certificates?

In short: Send donors to My donations on your Donate page (https://<your account>.donate.org.za/me). They enter their email, click the one-time sign-in link they receive, and can download every receipt and every Section 18A certificate you've issued them. No password is needed.

What to tell the donor

  1. Go to our Donate page and click My donations (or open the /me link).
  2. Enter the email address you donate with and click Email me a sign-in link.
  3. Open the email "Your sign-in link for {our organisation}" and click the link within 24 hours. It works once.
  4. Download your receipts under Receipts and your certificates under Section 18A certificates or All certificates.

If it doesn't work

  • No email arrives: the email address must be on the donor's record in ActiveDonor. Check their record, and ask them to look in spam.
  • "That sign-in link has expired or was already used. Request a new one below.": the donor requests a new link.
  • A certificate isn't there: it hasn't been issued yet. The donor can click Request certificate for that tax year, which sends a request to your team.

Turned off?

If your Donate page has no My donations button, it may be switched off. Open Fundraising > Donate page > 3. Giving, untick Turn off My donations and click Save changes.